Joe Fortune Privacy Policy
This policy explains how Joe Fortune handles the information tied to your account, your cashier activity and your time in the lobby. Read it alongside the casino terms. By opening an account and playing, you agree to the practices set out below.
In plain terms: information is collected so the casino can run your account safely, pay you, keep the games fair and meet the duties that come with a Curacao licence. The detail follows.
Information held about you
Different parts of the account need different details. Here is what gets recorded and when.
- Account details — username, password (stored in encrypted form), date of birth and the currency you play in.
- Contact details — email address, phone number and the postal address used for verification or for a Check by Courier withdrawal.
- Payment details — the deposit and withdrawal methods you use, including crypto wallet references for Bitcoin, Litecoin, Ethereum and the other supported coins, plus card and Bank Wire data where you choose those rails.
- Verification and KYC records — proof of identity, proof of age and proof of address that you submit before a payout clears.
- Device and technical data — IP address, browser type, operating system and the approximate location signalled by your connection.
- Gameplay and account history — pokies and tables you open, bets placed, bonus progress, balances and login times.
- Support records — messages, live chat transcripts and notes from any contact with the support team.
Why the casino uses it
Each piece of data earns its place. Information is used to:
- Open, run and secure your account, and let you log in across devices.
- Process deposits and withdrawals through the cashier and apply the right bonus terms.
- Verify identity and confirm you are of legal age before money leaves the casino.
- Detect and prevent fraud, bonus abuse, money laundering and unauthorised access.
- Meet the record-keeping and reporting duties attached to the Curacao licence.
- Support responsible gaming, including deposit limits, cool-off requests and self-exclusion.
- Answer support queries and improve how the lobby and cashier perform.
Where the casino sends you offers, that is covered separately under marketing choices below.
Cookies and analytics
Cookies and similar tags keep you logged in, remember your settings and let the casino measure how pages and games are used. Analytics tools report on traffic patterns and performance in aggregate, not on you by name.
You can block or clear cookies in your browser. Blocking the essential ones will break core functions — staying signed in, loading the cashier and keeping a game session live. Blocking analytics or marketing cookies leaves play working but limits how the casino tailors what you see.
Keeping your data secure
Access to the cashier and account area runs over encrypted connections, and sensitive fields such as passwords and payment references are stored in protected form. Internal access is limited to staff who need it to run the casino, and verification documents sit behind controls separate from everyday account data.
No system is ever guaranteed to be unbreakable. The casino applies strong safeguards, and you help by keeping your password private and your contact details current.
How long records are kept
Account, transaction and verification records are retained for as long as your account is active and afterwards for the period the casino must hold them to satisfy licensing, anti-fraud and financial obligations. Once those duties end, data is deleted or anonymised. Support and gameplay logs follow the same principle: kept while useful and lawful, then cleared.
Third-party processors
Some functions rely on trusted outside providers acting on the casino's instructions. These include payment processors that move card, crypto and Bank Wire transactions, and identity-verification partners that check the documents you upload during KYC. These providers receive only the data needed for their task and are bound to protect it. The casino does not sell your personal information.
Processing across borders
Joe Fortune serves Aussie players from infrastructure and partners that may sit outside Australia, including the Curacao jurisdiction under which the casino is licensed. When data moves across borders, it stays under safeguards consistent with this policy wherever it is handled.
Your rights and marketing choices
You hold real control over your information. You can:
- Request a copy of the personal data the casino holds about you.
- Ask for inaccurate details to be corrected.
- Request deletion, subject to the records the casino must keep by law.
- Opt out of promotional email and SMS at any time through your account settings or the unsubscribe link in any message.
Turning off marketing does not stop essential account and transaction messages — payout confirmations, security alerts and verification notices still reach you.
Uploading documents safely
Send verification documents only through the secure upload route inside your account or via the channel a support agent gives you. Never email identity files or wallet details to an unknown address, and never share your password with anyone, including people claiming to be from the casino. Questions about anything in this policy can go to the team through the support page, and tools for managing your play live on the responsible gaming page.